Introducing Facebook Filters

Our Facebook filters allow you to collect content and stats from this social network. These filters are divided into two main sources according to what kind of information you can collect.

  • Stats & Content filters are Facebook Comments Stream and Facebook Page Posts Stream. Using the stats & content filters you can either collect content (posts with text or image or video) or stats. 
  • Stats: with this filter, you can only collect stats and no content will be shown in the Content Inbox. For the moment, Facebook Reactions is the only Stats filter.

Starting on November 1, 2018, all plans will have an unlimited* quota for monitoring content from Facebook, Instagram, YouTube, and WhatsApp. Only Twitter content will remain limited to the monthly quota of your subscription plan.

*Initially, we are offering a limit of 1million posts for Facebook, Instagram, Youtube, and WhatsApp, free of any charge and subject to change without notice.

Facebook Pages Posts

Collect Posts from a Facebook Page made by the owner. Be aware we do not support collecting shares nor posts specially targeted to audiences but we do collect promoted posts.

If you want to add a Page your Team already manages, you can find in 'Team Pages' all the Pages already associated with your Team as Social Accounts.

After picking your Page, you can also click on it and you will be redirected to the Facebook Page itself. 

It supports language filtering and it can bring some data from the past (before the date you are starting the Flow with this filter).


Facebook Comments Stream

With this filter, you can collect comments from: 

  • A particular public post on a Facebook page. 
  • A website that has the Facebook plugin comments installed. 

About videos on comments

Collected Facebook comments with native videos will be displayed as images in the Content Inbox and Widgets. This happens because the Facebook content API does not deliver a reproducible video, instead of that they deliver an image.

To collect comments from any of the options above, you only need to enter the website or Facebook post's URL in the URLs field. 

You can filter the comments by adding keywords or hashtags in the Search Query field and you can also filter by Language, for example, you can collect all comments from a post in Spanish with #Messi. 

Each entered URL consumes 1 social item of the total assigned. For more information about your quota and Social Items, please contact your Account Manager or Sales Executive.


Facebook Comments Plugin

Collects comments accepted on a web page that contains the Facebook Comments Plugin. It is useful, for example, for collecting comments on a news post. Comments should be public, i.e., accepted on the Plugin's moderation. 

When adding a URL you can find a number of expiration days/hours for each web page, which means that after this time, the Flow will stop collecting comments from this web page. Be aware the URL must have at least one comment on the plugin.

You might get an error when entering the URL saying that the web page does not have any Facebook Comments Plugin although it does. The reason might be that Facebook takes a while to initialize the plugin (up to 24 hours). You can enforce the URL update by following these steps:


  1. Enter https://developers.facebook.com/tools/debug/sharing/
  2. Paste the URL you need to collect the comments from.
  3. Click on Debug.
  4. Click on Fetch Information if the action appears.

Facebook's initialization may not be immediate and you might need to wait a few minutes.


Comments from a Facebook post

Collects comments from a particular Facebook public post including Facebook live comments. For polls, for example, you can encourage your audience to comment about one keyword/hashtag or another, so by using the search query field, you will only collect those posts with that particular hashtag/keyword.

When adding a URL, you can find a number of expiration days/hours for each post which means that after this time, the Flow will stop collecting comments from this post.


Facebook Reactions

Collect Reactions from a particular Facebook public post, including Facebook Live videos. It is useful for polls, as you can encourage your audience to express preference by using Reactions.

For Facebook Reactions, you can decide to count only one specific Reaction (such us Like) or the total count of Reactions.

Do not expect any content from this filter, as it only brings a number.

Each entered URL consumes 1 social item of the total assigned. For more information about your quota and Social Items, please contact your Account Manager or Sales Executive.

Find valuable information in our supported sources article.

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