Business integration is services you have connected to your Facebook account to manage one or more of your Pages.
Social accounts associated with Flowics have expired
Instagram business account and Facebook page credentials associated with Flowics can expire and you will need to renew your social accounts' permissions to continue collecting content. For a step by step on how to renew your social accounts, click here.
In case the social accounts have been removed but are still not working when re-added, you will need to remove the Flowics business integration with Facebook.
How to remove the Flowics App associated with your Facebook account
In order to remove the Flowics business integration with Facebook, follow the steps below:
(1) The Facebook Page administrator associated with the Instagram business account needs to go to the personal Facebook Settings. Open your personal profile settings and click on Settings & Privacy
(2) Click on Settings
(3) Then click on Security and login
(4) Find Business Integrations and click on it
(5) Find the Flowics App and then click on Remove
Then, you will need to:
(6) Go to Flowics' Social Accounts section
(7) Remove the Facebook pages and Instagram business accounts associated with Flowics
After removing your Instagram business accounts and Facebook Pages, you must associate them again to renew the account's permissions. For further information on how to connect your social accounts with Flowics, click here.
(8) Click on "+" to add a new account
(9) Choose the Facebook page or the Instagram business account
Click on Continue as "xxx" (where 'xxx' is your Facebook user). Keep in mind the user must be Admin or Editor on the Facebook page associated with Flowics. Then choose the Instagram Business accounts and Facebook pages you want to work with.
Make sure you have selected all permissions for the page:
- Access profile and posts from the Instagram business connected to your page
- Access Instagram profile info and posts
- Access insights for the Instagram business connected to your page
- Access Instagram insights
- Manage your Pages
After completing these steps, your account will once again have the required permissions and your Flows will go back to collecting content.