Before setting up a Viz Flowics graphics integration, it is important to know the screen resolution of the machine that will be running it. An incorrect resolution or browser zoom level can cause misalignment, cropped elements, or distorted graphics in your output.

Use this diagnostic page if:

You can verify your screen resolution, zoom level, and browser information in one step:

→ https://media.flowics.com/kb/screen-info-v3.html

Open that URL on the machine running the integration and review the values below.

Example output from the diagnostic page. The values shown may differ depending on your screen, browser, and operating system.

The physical resolution of the screen, not the browser window or HTML resolution. This is the value you need when configuring your graphics package dimensions.

If the value is anything other than 1, your browser has a zoom level set that is not 100%. This can cause graphics to appear misaligned or cropped.

To reset Zoom to 100%:

If the value is greater than 1, you are on a high-density screen, such as an Apple Retina display. This is for information purposes only and does not require any action.

Shows your browser version and operating system. Useful when reporting visual bugs to the support team.

✅ Screen resolution confirmed and matches your graphics package dimensions

✅ Browser zoom level is set to 100% (value = 1)

✅ The browser is updated to its latest version (Chrome recommended)

Check your browser zoom level using the tool above. Reset it to 100% with Ctrl + 0 (Windows) or Cmd + 0 (Mac) and reload the output.

If the issue persists, contact support and include a screenshot of the diagnostic page. This helps the team identify the root cause faster.